Floodgate notifications make it easy to send customer related messages direct to other members for your team. There are a lots of reasons you might send an internal message. From flagging something in the data to a manager or sending feedback to the sales staff, notifications keep the whole team connected.
Here's an example. Larry just signed up to a recurring direct debit plan but wants to change his debit date. Jessica, the sales staff, tags Karen in admin. Karen is instantly notified and makes the adjustment. Karen then calls Larry for feedback. Larry says Jessica was very informative and positive. Karen sends an instant notification to Jessica sharing the praise she received. The customer, sales agent and admin team were all involved in the process and able to communicate directly within a single customer file.