When your account is created on Floodgate, you will receive an email from it. Open the email and click on the link. The link will lead you to get to a Floodgate Sign In page as below:
When you sign in to Floodgate for the first time, fill in your user name, click 'Forgot password?' and follow the prompts.
When you set your new password, you can fill in your user name as well as the newly created password to the relevant fields and press 'Sign In'.
Username to be added is NOT an email address. It is a user name created by the person who registered you to Floodgate.
Have you forgotten your password? You can reset your password in this way anytime. However, you will need to receive emails from Floodgate during the process. Please make sure that your email address registered to Floodgate is always up-to-date.
Have you been locked out from Floodgate because you attempted to sign in with an incorrect user name/password too many times? Contact the admin staff who registered you to Floodgate. They can unlock you at the back end instantly.